MJ TUTORS

Parent Policies Pack 2025-26

Fees, Payments, Packages & Refunds

1. All Lessons and Packages must be paid in full in advance; payments are non‑refundable.

2. Lessons and Packages are invoiced on a rolling basis unless cancelled before the next billing date.

3. Monthly tuition fees are invoiced two weeks prior to the 1st calendar day of each month. Payment must be made within 7 days of receiving your invoice or by the stated due date; whichever comes first.

4. Non‑payment after 7 days of receiving invoice and/or by the due date, triggers automatic suspension of tuition and a £25 administration charge.

5. Fees are payable by bank transfer. BACS information will be attached to your invoice.

6. Refer‑a‑Friend Discount: A 10% discount will be applied to your next bill once the referred friend has completed and paid for their first Lesson. This discount may be redeemed once per calendar month.
    

 

Lesson Scheduling, Rescheduling and Illness

1. A minimum of 48 hours’ notice is required to reschedule a Lesson. Unfortunately, if we don’t hear from you within the time frame or a suitable slot can’t be found, that session will be considered missed.

2. Each pupil will be given one illness pass per term, for which their scheduled class can be rescheduled without standard protocol. To avail, parents must inform MJ Tutors of illness no later than 09:00 on the day.

3. If you need to reschedule, you must accept an available slot offered by MJ Tutors; otherwise, the Lesson will be forfeited.

4. MJ Tutors may postpone or cancel a Lesson; in such cases we will offer alternative arrangements at no additional cost. 

5. One to one Lessons are approximately 50 minutes long.
    

Attendance, Punctuality & Communication

1. Sessions start at the scheduled time; arrival >15 minutes late by student constitutes a possible absence and MJ Tutors will contact parents via email.

2. You must notify absences via email before 09:00 on the day.

3. If a student is excessively late or absent, MJ Tutors retains the right to cancel future tuition.
    

Online Safety, Behaviour & Acceptable Use

1. Children must not bring personal devices beyond what is required for their Lesson.

2. Any recording or sharing of any audio or visual content from Lessons will result in immediate termination of tuition. 

3. Behaviour breaches trigger a staged response: verbal warning → written warning → termination of tuition. We reserve discretion to escalate directly to termination of services for serious misconduct.
    

Data Protection & Privacy 

1. Legal Basis. We process personal data under the UK GDPR and Data Protection Act 2018.

2. Data We Collect. Contact details, medical information, educational progress, and imagery.

3. Purpose & Lawful Basis. Data are processed for contract performance, legitimate interests of safeguarding, and compliance with legal obligations.

4. Retention. Core pupil records are retained for 3 years after the child leaves.

 

Acceptance

By proceeding to use our services, you confirm acceptance of these policies in full.

If you have any questions about these policies or need clarification, please feel free to get in touch at info@mjtutors.com.